Greetings to all of you. My name is David Daoud, principal analyst at Compliance Standards, focusing on IT asset disposition (ITAD), electronics recycling and sustainability. Some years ago, I had the pleasure to work on a project, which the client, a major home appliance maker commissioned research to understand what it called “the customer journey.” The concept got my attention and I got curious on how this could apply on managers who are responsible for the decommissioning of tech assets as they reach their primary end of life. So over the following years, Compliance Standards set out to attempt to uncover how decisions are made and worked to map out the so-called customer journey in the enterprise ITAD space.
So let me report to you then how, from my perspective, IT managers and others in the ITAD space think, plan, and execute on their ITAD strategies. Of course, all of what I will share comes from proprietary research exclusive to Compliance Standards, and so all the findings and conclusions do not come from any other source.
The very significant finding from our own research is that decision makers and practitioners in enterprise ITAD appear to have little to no options on the educational front. Data suggests that when it comes to learning, good third-party sources are hard to find, be they consultants, trade associations, the professional media, and certification bodies, among the various options.
